Important notice regarding shopping cart system migration

Thank you for using the KICKS LAB. online store.
On Wednesday, October 18, 2023, this site has undergone a shopping cart system renewal in order to provide better services to our customers.
Due to this transition, customers who registered as members using the old system will need to reset their password to log in to My Page again.

Purchase history from before the system transition will no longer be visible on the new system's My Page, but it will be managed on a separate system, so if you need to check it, please contact us by email or phone at the number below. Please feel free to contact us.
order@kickslab.com
TEL:03-6438-945


<<Regarding operations after system renewal>>
With this system renewal, member information and point information from the online store and physical stores will be integrated, and points held at the online store can be used for shopping at physical stores. In addition, points held at physical stores can also be used at the online store.
We apologize for the inconvenience, but if you have registered as a member by 10:00 on Wednesday, October 18, 2023, please set a new login password or register as a new member.
In addition, due to the integration of member information and point information between online stores and physical stores, the situation that we will respond to will differ depending on the member's situation. Please check the following information and respond accordingly.



<If you are registering as a member only at the online store>
We apologize for the inconvenience, but we ask that customers who registered online by 10:00 a.m. on Wednesday, October 18, 2023, please reset their login password again.

Setting method:
1: Click or tap the icon on the far right at the top of the TOP page.
2: When the login screen appears, click or tap "Forgot your password?"
3: Enter the email address you previously registered and click or tap the "Send" button. We will send a "Customer Account Confirmation" email to the email address you entered, so please approve it.
*Please note that you will not be able to continue using your account unless you approve the "Customer Account Confirmation" email.



<For those who have registered as a member at a physical store, or for those who have registered as a member at both an online store and a physical store>
We apologize for the inconvenience, but we apologize for the inconvenience to customers who have registered as members at a physical store or both online and physical stores by 10:00 a.m. on Wednesday, October 18, 2023.We apologize for the inconvenience, but we apologize for the inconvenience, but we apologize for the inconvenience. Settings are required.
Additionally, point information used at a physical store will need to be transferred at the store.

Setting method:
1: Click or tap the icon on the far right at the top of the TOP page.
2: When the login screen is displayed, click or tap "New member registration" (for physical store members only) or "Forgot your password?" (online store members), and follow the displayed steps. Please complete new member registration or password reset.
3: Regarding the point information that was used at the physical store, the sales staff at the physical store will work on migrating it, so please ask the store staff when you visit the store.



We apologize for the inconvenience and inconvenience caused to our members due to the renewal of the shopping cart system.
We appreciate your understanding as we will continue to strive to improve the environment so that we can provide better services in the future.

KICKS LAB.